We encourage people to move through the organization to different brands and geographies and provide responsibilities that broaden their leadership capabilities. Experience has shown us that this approach is the fastest and most effective way to help our people develop.
Our performance management process, the Building People Capability (BPC) cycle, is designed to grow, develop and reward employees for their contributions. It has a strong focus on mentorship, including year-round coaching through one-on-one discussions between coaches and employees, plus specific times of the year when employees and coaches work together to set short- and long-term goals, create individual development plans and discuss performance results. Beyond guidance from their coaches, employees receive feedback from peers, direct reports and even customers through surveys and other methods.
There are also core educational programs and development opportunities in which employees are encouraged to participate in. programs include Achieving Breakthrough Results, a course taught globally since 2008. The experience provides employees with tools and concepts aimed at high performance. It incorporates personal stories from senior leaders and is designed to help learners be intentional about their actions, use breakthrough thinking tools to take bold action to achieve results.
Another program, Leadership Accel, focuses on developing mid-level talent for future leadership roles. Lessons include how to align and engage others around a clear agenda, build other leaders, strategically influence the broader business and enhance critical thinking and decision-making skills.
In 2017, we launched Grow Yourself Week, a personal and professional development program for corporate employees based in Louisville, Ky. The spring and fall bi-annual programs offered nearly 70 interactive courses to hundreds of employees. During the programs, employees took advantage of development resources, networked with organizational leaders and connected to colleagues with similar interests and goals. Session topics ranged from personal branding and information security to strategies for limiting unconscious bias. A number of courses explored aspects of personal wellbeing including fitness, CPR, financial wellness, cultivating confidence and volunteering and serving on non-profit boards. The sessions were such successes that our office in Plano, Texas, followed suit. Several international markets are launching similar programs.